Privacy Policy

Privacy Policy

  1. We understand that the information you give to us is personal and we’re committed to respecting your privacy. So here are some important bits and pieces you might like to know about how we collect, store and use any information you give us.
  2. In using our Website you agree to this policy and give our consent for us to use your information as outlined. So if you have any concerns please don’t hesitate to contact us on hi@littleflowers.com.au

Collecting data

  1. The circumstances in which we may collect your information include, but are not limited to, the following:
    1. registering you as a user, to make future ordering easier.
    2. purchasing products online (eg you would need to supply credit card details for us to process your payment and contact information in case we have any queries).
    3. signing up to, or taking part in Little Flowers events or promotions.
    4. collecting data about your activities when you visit our Website or the websites and online services where we display advertising. For example, the content you view, the date and time you view this content, where you saw the adverts, what adverts you clicked on, what products you purchased or your location information associated with your IP address, is data that is collected.
  2. Please note that when placing an order we will also require the contact information for the recipient so that we can deliver the flowers successfully.

Storing data

  1. We don’t store your credit card details. However, we do keep your billing, shipping and order information. This information is encrypted before we transmit it over a web server.

Using data

  1. The main reason we need your information is to make sure your order gets delivered without any problems. For example, we may email or text you to clarify delivery information, or to confirm that your delivery has been made. Storing your billing, shipping and order details also means you can make subsequent orders and enquiries quickly and easily.
  2. On occasion we also might provide data to reputable third parties to help us analyse sales patterns and navigation techniques, for example. We also might use the data to display to you advertising that is more relevant to you. However, will not include any personal information that would identify you.
  3. We keep our customers up to date via facebook and instagram, but we may sometimes email you with news we think you’d find interesting, or to request some feedback to help us make Little Flowers even better. If we do this there will be the opportunity to unsubscribe from any further email communication. If you receive marketing information from us in any other form, you may at any time decline to receive this information by emailing us at hi@littleflowers.com.au We won’t charge you for actioning this request and will take all reasonable steps to do so at the earliest opportunity.
  4. We won’t pass your information on to any recipient unless you have actually asked us to. And we will never sell your information to a third party.
  5. The only instances where we would disclose personal information about you are:
  1. If it’s required for a relevant purpose, eg giving your contact details to a delivery company.
  2. If we’re required to disclose information in order to meet any legal obligations.

Changes to this Privacy Policy

  1. We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use our site.

Accessing Your Personal Information

  1. You have a right to access your personal information, subject to exceptions allowed by law. If you’d like to do so, just let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

  1. If you have any questions about this Privacy Policy or would like further information, please don’t hesitate to get in touch.

Little Flowers
Unit 12, 95 Burrows Road,
Alexandria NSW 2015
AUSTRALIA
hi@littleflowers.com.au
0420 614 950