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Currently hiring: Part time administrator (job share)

 

We’re an established online flower business, based in Alexandria, with a mission to put more smiles on more faces, for more reasons. Not just for our customers and the lucky people who receive our flowers but, perhaps most importantly, for the lovely ladies and gents on our team. So, getting a good fit between what we need and what you’re looking for is really important.

 

The basics of this role…

  • This role is a job share and will be for 2-3 days p/week (5 days per fortnight)
  • Hours are 7am sharp to 1.30 on most days, but can be up to 3pm
  • As a job share, part of the role includes covering your partners for holiday and sick leave. (This could be from 7.30 – 1pm or from 3pm to 6pm)
  • The role is casual initially but we hope to evolve it into a permanent part time position. We are looking for someone who wants to be a long term member of our team

 

 Main responsibilities…

  • Getting our message tags printed and ready for dispatch
  • Organising orders by time priority, courier type and what makes the most efficient run
  • Meeting and greeting couriers and ensuring flowers are dispatched on time
  • Dealing with order changes and various customer queries via email, social media, and occasionally phone
  • Dealing with couriers over the phone when delivery problems arise
  • Taking great quality photos of our flowers and uploading them to the website and social media
  • Making the role your own – making suggestions, improving systems and collaborating with your job share partners to evolve the role over time

 

We think the role will suit someone who…

  • Is good with early mornings. We start at 7am sharp and we’ll be relying on you to be on time every day
  • Has great time management and is able to prioritise. We have strict dispatch times for our couriers and there’s a lot to be done each day. You’ll need to be able to keep an eye on the clock as you work and make good decisions about what to prioritise when things go awry
  • Is comfy with systems and technology. We’re an online business so things change constantly – the business evolves, systems get upgraded etc, so you need to be able to adapt with us. We use MAC computers, Photoshop, Google Sheets and the usual Microsoft packages. So being experienced with those is a must
  • Likes maps. You’ll need to be able to look at a map logically. And ask yourself questions like ‘is that the most efficient route’ and anticipate problems a courier might run into. Much of this process is automated, but if you hate maps this probably isn’t the job for you
  • Is good at troubleshooting. We won’t lie, sometimes our printer breaks, the internet won’t work and we have no phone reception! The ideal candidate would take this in their stride and help us find solutions to problems as we go
  • Likes working independently. Once you get going this role is one that operates independently. You’ll always be on shift with florists and there will generally be phone back up support in an emergency, but once you know the ropes you will be the only Admin person on shift, so you’d need to be comfortable with working unsupervised
  • Is happy with some repetition. At the beginning, it’ll be a steep learning curve, but after a while the right person will be able to do this job ‘with their eyes closed’ because a lot of the processes are the same every day. If you’re a good fit for this job you’ll be comfortable with that
  • Has a calm and positive attitude. The Admin role is really central to operations so bringing in a smile to work and being able to stay calm and positive when problems arise is a really important part of the role
  • Is reliable, committed and wanting to be a part of our team for the long haul. We are looking for someone who’s excited about working with us, who wants to be a proper part of our team and stick around for a few years ideally
  • Is flexible. We will need you to be able to cover your job share partners in the event of sickness or holiday and work together as one team to ensure the role is always fully covered
  • Is available at key times (and flexible to work longer hours then). You’ve guessed it! Mothers Day, Valentine’s Day.. these times of year are all hands on deck and we’d expect you to pitch in and be flexible about working longer hours over these periods with the rest of the team to get the job done

 

It’s not all about us…

Okay, so that’s our download! But this is very much a two way street. We’d love to know what you’re looking for in a job and an employer. Tell us a bit about yourself, warts and all and let’s work out if we could be a good fit for each other. Drop us a line to hi@littleflowers.com.au and include the following info:

  • Qualifications and work history
  • Why you think we’d be a good fit for each other, and what you’d most like to get out of the job
  • What days you can work and if you are flexible enough to cover holidays and sick leave
  • When you’d be available to start
  • References – please supply details of two referees

Can’t wait to hear from you!

 

 

We’re often looking for: Junior Florists 

The basics

  • Generally required three to four days p/week, covering at least two of the following: Monday, Wednesday and Friday
  • Casual initially, with a view to evolve into a permanent part time position. We look for people who want to be long term members of our team
  • Our florists…
    • Go to market to buy flowers (up to 2 times p/week)
    • Make and wrap our pretty bunches
    • Help keep our studio space running like clockwork

 

A bit about us…

We’re an established online flower business with a mission to put more smiles on more faces, for more reasons. Not just for our customers and the lucky people who receive our flowers but, perhaps most importantly, for the lovely ladies and gents on our team. So, getting a good fit between what we need and what you’re looking for is really important.

 

We think the type of florist who’ll be right for our team…

  • Is either studying at TAFE, recently qualified or has hands on experience with flowers and the flower market
  • Is a hard worker, quick learner and happy to work in a fast paced environment
  • Is not scared of early mornings. It’s all hands on deck right from 7am every morning and even earlier if it’s your day to go to market
  • It’s critical to our business that our team members are reliable and dependable. We look for people who are as committed to the job as we are to them
  • Gets the balance between working hard and having fun at work. While you’ll often need to keep your head down, there are also plenty of laughs to be had. We like working with people who can help create a positive atmosphere while getting the job done
  • Is collaborative. Comfortable asking questions, happy getting and giving feedback. And, as you grow into the role, happy to teach and nurture newer members of the team
  • Is handy with a calculator as we have to do a little bit of maths along the way (nothing too scary though!)
  • The nature of our work means that there are repetition and time constraints, so you’d need to be okay with that
  • Knows a bit about our business, is enthusiastic about what we do and what we stand for and wants to evolve with us
  • Loves working with flowers and the positive impact they have on people – and understands the importance of each of our bunches looking great as a result
  • Is available during peak periods (lead up to Valentine’s Day and Mothers’ Day in particular)
  • Is comfortable driving a van to market
  • Lives not too far away – we’re based in Alexandria, so the logistics need to work for you

 

Does it sound like you might be good fit? 

If so, we’d love to hear from you. Drop us a line with the following info to hi@littleflowers.com.au

  • Qualifications and work history
  • Examples of some recent work that makes you proud
  • Tell us why you think we’d be a good fit for each other, and what you’d most like to get out of the job
  • Where you live (so we can make sure the market logistics are viable)
  • When you’d be available to start
  • References – please supply details of two referees

Look forward to hearing from you!

 

 

Work experience

Are you currently at TAFE, training to be a Florist? If you’re interested in work experience as part of your training drop us a line to hi@littleflowers.com.au to tell us what you’re after and we may be able to help.